KMEF-webinar 2011-04-12

KMEF Webinars - Session-5: Dr. Suliman Hawamdeh - Tue 2011-04-12

  • Session Host: Dr. Denise Bedford (Goodyear Professor of Knowledge Management, College of Communication and Information, Kent State University)
  • Speaker: Dr. Suliman Hawamdeh
  • Presentation Title: The Evolution of an Emerging Discipline: KM Education


Suliman Hawamdeh: hello Drew Shipka: PeterYim: Welcome to the

KMEF Webinars - Session-5: Dr. Suliman Hawamdeh - Tue 2011-04-12

  • Session Host: Dr. Denise Bedford (Goodyear Professor of Knowledge Management, College of Communication and Information, Kent State University)
  • Session Host: Dr. Annie Green (Assistant Professorial Lecturer, George Washington University; Principal, Institute of Knowledge and Innovation; Adjunct Faculty, Kent State University; Knowledge Management Practice Lead, Keane Federal Systems, Washington D.C.)
  • Speaker: Dr. Suliman Hawamdeh
  • Presentation Title: The Evolution of an Emerging Discipline: KM Education

Please refer to details (agenda, slides, speaker info, etc.) on the session page at:

Before the proper session starts, all phone (except for the speaker's) will be muted.


Rhett Moeller: I lost audio.

Drew Shipka: During the session if you have questions please type them here or raise your hand at the end and Denise will take your questions for Suliman.

Drew Shipka: Rhett, you may just want to try re-calling in if your line was lost.

Rhett Moeller: No, it was fixed just after Paul commented on it.

Rhett Moeller: Er, Peter. Not Paul. Sorry!

Deanie Snell: Where are the slides?

Drew Shipka:

Drew Shipka: Slides can be found at that link

PeterYim: one should be able to get all the information relating to "Joining the Session" under:

Deanie Snell: Thanks

Tim Wilson: Has the lecture begun? I can hardly hear the speaker.

Denise : I like the point that Suliman made - data is not knowledge, information is not knowledge - but they are important inputs to creating knowledge and making good decisions.

PeterYim: yes ... the speaker is speaking relatively softly, maybe Denise can prompt Dr. Suliman Hawamdeh to speak up a little?

Denise : Tim, yes, I will do that.

Tim Wilson: Thank you! That is much better.

PeterYim: great!

PeterYim: Denise, the speaker still fades out sometimes (possibly from his position and movement wrt the speaker phone), it might help if he picks up the handset and speak into that

Jay Liebowitz: As you point out, KM is so important that it should be pervasive across all curricula (instead of focusing on just KM curricula). How best can we introduce KM principles across all curricula (business, public policy, medicine, law, etc.) versus strictly just KM programs per se?

Rhett Moeller: I am extremely new to this discipline, and feel Ive come into it backwards. I now find myself in the position of working as an Information Manager/Knowledge Manager without the experience to actually operate with effective authority. Based on your own experience, what would you recommend I focus on to learn the principles of KM or other fundamental areas so I can approach my departments knowledge needs in a systematic, proactive manner?

Denise : You make a very good point, Jay. There has been some talk about introducing basic km principles and practices as early as High School - just as a way of working and learning. There are many levels of knowledge competencies - some are universal, some tactical and some strategic. I think what you're highlighting are the universal competencies - the ones that need to be pervasive across all sectors, all position levels.

Denise : Rhett - we have an online Master's and certificate program at Kent. You might want to review the syllabus of our Foundational Principles course. But, I think you've arrived at the right place - your question speaks to the core of our KMEF discussions.

Rhett Moeller: Thanks, Denise-- I've been hoping that attending these conferences will help me to get a better grasp on this. I'd be interested in the group's input and Dr. Hawamdeh's thoughts as well. Any concrete systems, principles, or proven methods I can begin to consider and implement will be great!

Denise : This is a very interesting distribution of positions - the higher concentratoin aligns with my conceptualization of states that are moving forward into the knowledge economy.

Reese Olger: I have begun to have conversations with my son's high school and the use of KM in the DECA team and competitions

Denise : Reese - this is very exciting. I would like to hear more about your efforts, and what you think we can all do to promote their introduction at that level.

Reese Olger: I have only had one conversation thus far. I have to get the next meeting scheduled to move ahead. I'll keep you posted.

Tim Wilson: Some other job titles that I have seen in western NY include Systems Analyst and Business Analyst. Rather generic, I know, but there doesn't seem to be much KM movement in western NY - yet.

Rhett Moeller: I have to admit that one of the most frustrating things about KM work so far is that it does seem rather nebulous. Not only have I had difficulty in finding much concrete and implementable information on KM efforts, but trying to convince a working group used to dealing with physical artifacts that this intangible wealth can considerably improve work-related effectiveness is challenging to say the least.

Denise : I think that Grossman is talking about strategic roles and strategic (i.e., CXX) level competencies. Critical thinking and effective learning methods should be learned in primary school. Perhaps one of the reasons we are challenged when we try to implement KM in corporations or organizations is that we have to teach people how to unlearn their basic learning tendencies?

Reese Olger: i don't look at it as unteaching it as much as helping them realize how they can further enhance their own approaches to thee knowledge they use. Storytelling helps capture them.

Denise : Rhett - you are in good company. Intellectual capital management and intellectual asset management are topics in which Annie Green is an expert. If you haven't listened to her and Mike Stankosky's webinars, you might want to look back at those. You are among pioneers - which is why we need a community to support us as we move forward.

Denise : Good point, Reese.

Rhett Moeller: Like Denise, I find your efforts to introduce KM at a younger age group to be fascinating, and would love to hear more about it!

Tim Wilson: Rhett, the important point to take away is to look for gaps in the process and create initiatives that will fix them. Remember that people are your most important asset, followed by process and finally technology. Get your people to buy-in first. Create a process to support the fix, then procure the tools to enable it.

Reese Olger: I see the DECA competitions as a great spot for implementation. The students are challenged individually or in same groups to quick look at a business problem and produce a potential solution with only the experience and knowledge they have.

Denise : Good advice, Tim. I would also add - always align your KM goals with your business processes and objectives. That way you are investing in an area that will have good value, and it will be easier to measure the impact (how well did the process perform with/without KM interventions?)

Rhett Moeller: @Tim, that makes absolute sense. Thanks for the breakdown. My greatest challenge at the moment is breaking through the wall of busy-ness and getting over the mindset that what I'm offering will actually help in the long run. Nothing new for all of us, I'm sure, but a challenge nonetheless.

Reese Olger: Rhett- Look at some of the materials offered in Appreciative Inquiry also. The AI approach often helps the workers from focusing on the problem and looking at new solutions.

Rhett Moeller: Where is that located? It sounds like a good start.

Tim Wilson: Good points, Denise. All KM implementations must be compatible with the enterprise KM strategy. Once you get into the swing of KM, you can become what is called the "lynchpin", as shown on the last slide.

Tim Wilson: I thought AI stood for Artificial Intelligence?

Denise : I agree that libraries are critical players in the knowledge economy, but I am often challenged to find a library that functions internally as a knowledge organization rather than a promoter of information products. One challenge I see is that librarians often do not recognize and value their own intellectual capital, but instead see their value associated with the materials that are stored in the physical buildings. How can we help libraries to become knowledge organizations? I am sorry - being a librarian at a few high profile universities back in the 1970s and 1980s - this is one of my soap box issues.

Reese Olger: AI can be found by looking at author Tojo Thatchenkery's work on Appreciative Sharing of Knowledge (ASK)

Reese Olger: Godin has number of good books

Tim Wilson: Gotta go back to work. Great conversation! Good luck with DECA, Reese. Rhett, listening to people complain about their information issues can be the easiest way to identify gaps.

Reese Olger: Pain points in your org are great places to find quick wins

Michael Sutton: We may certainly be emergent, but by one of your definitions, KM is interdisciplinary [Al-Hawamdeh, S. (2005). Designing an Interdisciplinary Graduate Program in Knowledge Management. Journal of the American Society for Information Science and Technology, 56(11), 12001206.]

A new field of inquiry that wishes to be accepted as a discipline will need to (Becher, 1989; Denning, 2001; Dunin-Woyseth & Michl, 2001; Fuller 2002b; Kuhn, 1996): 1. acquire a visible status within one or more of the broad groupings of knowledge: arts, business, humanities, social sciences, or sciences; (NOT YET IN PLACE) 2. differentiate itself from other disciplines and fields, with an accepted curriculum for educating those who wish to pursue a degree in the field; (NO AGREEMENT YET) 3. be able to grant a degree in the name of the discipline or field; (FEW DEGREES IN PURE KM) 4. document its history; (seldom done, but a recent article by Partick Lambe in the Journal of Knowledge Management provides another foundation for this) 5. keep a record of its tradition of relevant discourse; (CANNOT SEE THIS YET, especially with over 200 KM frameworks in existenceHeisig, 2009, Journal of Knowledge Management V13N4, 4-30) 6. establish and maintain a set of agreed upon definitions, including an epistemology consisting of an ontology of terms and a taxonomy of concepts; (DOES NOT EXIST) 7. identify an agreed upon Body of Knowledge (BOK) that would comprise the learning experiences of individuals graduating from an educational program of that profession, and could be referenced as a professional knowledgebase; (DOES NOT YET EXIST) 8. identify and communicate proven paradigms, beliefs, concepts, frameworks, guiding principles, models, theories, methodologies, methods, metrics, and tools that demonstrate some level of reproducibility of results and scientific validity; (DOES NOT YET EXIST) 9. publish specialized journals; (DONE) 10. develop a research agenda to stimulate doctoral work and academic research goals; (DONE) 11. maintain at least one learned society to act as a social organization for practitioners, professionals, students, and academics, as well as serve as a regulatory influence over the discipline; and (NO ONE LEARNED SOCIETY) 12. comply with the rules of the academic world and the praxis required in the practitioner world. (CURRENTLY NOT DONE)

Weinberg and Harding (2004) suggested the following general definition [Weinberg, A., & Harding, C. (2004). Interdisciplinary Teaching and Collaboration in Higher Education: A Concept whose Time Has Come. Journal of Law and Policy, 14(15), 1548]: o interdisciplinarythe examination or investigation of a central problem or theme through the application and integration of the methods, theories, epistemologies, and models from more than one discipline, e.g., Astrobiology, eBusiness & eCommerce, Entrepreneurship, Information Science, Innovation, Management Information Systems (MIS), Space Science, Systems Analysis.

Question 2: Arent we more interdisciplinary that a lone disciple. With so many items not yet covered above within the requirement for a new field of inquiry that wishes to be accepted as a discipline, I am in agreement with you that it seems we (KM) are more interdisciplinary, than a discipline on our own. ++++++++++++++++++++++++++++++++ Question 2: What about Epistemology? But, there is some research emerging about Knowledge Nuggets (from the Epistemological perspective). Nugget = to the unit of knowledge exported by the knower, resulting in explicit knowledge The unit of analysis of knowledge is the the basic unit that carries or contains knowledge Rubenstein & Geisler (2003) talk about Intellectual nuggets, Super nuggets, Nugget events. (Geisler & Wickramasinghe (2009). Principles of Knowledge Management: Theory, Practice & Cases) Google refers to the nuggets as KNOLs (

Jay Liebowitz: Thanks, Suliman and Denise. Got to run...Jay

Michael Sutton: My apologies...I am also off to another meeting (arghhh)....

Reese Olger: Thank you very much, this is a very important topic to me. -Reese

Annie Green: Thank You Suliman!!


Knowledge Management Education Forum (KMEF)

  • KMEF Webinar Session-5

The Knowledge Management Education Forum (KMEF) is an on-going, annual dialog hosted by Kent State University and George Washington University. We invite and welcome your participation and collaboration in this endeavor to identify and grow consensus on the knowledge management body of knowledge, competencies, roles and curriculum.

The goal of the KM Education Forum is to create an environment in which this consensus can evolve. It aims to bring together the current and past thought leaders in the field of knowledge management to discuss their work, and to open the dialog where others can contribute. We envision the Forum as an ongoing, annual dialog that will mirror this emerging profession.

This is the fifth of a weekly series of free webinars supported by Kent State University from Tuesday, March 15, through Tuesday, April 26, 2011; invited speaker presentations and a moderated discussion.

These webinars will focus on four key questions:

  • Question 1: What strategic roles and responsibilities do Knowledge Professionals play in organizations today – across all sectors of the economy?
  • Question 2: What competencies do Knowledge Professionals need to lead knowledge organizations in the 21st century?
  • Question 3: What are the core and elective elements of a knowledge management curriculum for the 21st century?
  • Question 4: How can we support these competencies in professional training, at the certificate level, at the master’s and PhD. levels?

Please refer to other details on these webinars at: KMEF_Webinars (home page for this webinar series.)


Knowledge management is relatively a new field and still evolving. It emerged over the last two decades as a result of the advances in communication and information technologies, globalization and the emergence of the knowledge economy. As knowledge increasingly becoming a key strategic resource, the need to develop better understanding of knowledge processes and practices are becoming critical. Knowledge management can be viewed from different perspectives (technical and non-technical) and can be associated with many other disciplines like computer science, library science, management and psychology. The development of knowledge management as a discipline and as a profession will take time due to cultural, intellectual and economical forces. In this presentation we will discuss the evolution of KM as a discipline and talk about the efforts to create programs for studying, researching and learning KM processes and practices. We will talk about the opportunities and challenges facing such programs.

About the Speaker

Dr. Suliman Hawamdeh is a Professor and Department Chair in the College of Information, University of North Texas. Prior to joining UNT in August 2010, he taught and coordinated the Master of Science in Knowledge Management in the School of Library and Information Studies at University of Oklahoma. He also founded and directed the first Master of Science in Knowledge Management in Asia in the College of Communication and Information at Nanyang Technological University in Singapore. Dr. Hawamdeh has extensive industrial experience, he was the Managing Director of ITC Information Technology Consultant Ltd, a company developed and marketed a line of products in imaging, document and record management, engineering drawing management, and library automation software. He worked as a consultant to several organizations including NEC, Institute of Southeast Asian Studies, Petronas, and Shell. Dr. Hawamdeh also worked as a researcher and a project leader at the Institute of System Science in Singapore.

Dr. Hawamdeh has authored and edited several books on knowledge management including Information and Knowledge Society published by McGraw Hill and Knowledge Management: Cultivating the Knowledge Professionals Published by Chandos Publishing. He is the editor of a book series on Innovation and Knowledge Management published by World Scientific. He is also the founder and editor-in-chief of the Journal of Information & Knowledge Management, one of the first refereed journals in knowledge management.

Agenda & Proceedings
  • Session Format and Agenda:
    • this will be virtual session over a phone conference setting, augmented by in-session chat and shared computer screen support

  1. The session will start with a brief self-introduction of the attendees (~10 min.) [We will be skipping this if there are more than 20 participants.]
  2. Introduction of the invited speakers - session host: Annie Green (~5 min.)
  3. Presentation by our invited speaker - Suliman Hamadweh (45~60 min.) - Session 5 Slides
  4. Q&A and Open discussion (~15 min.) (ref. process above) ... Kindly identify yourself before speaking.
Transcript of the online chat during the session

...coming soon

Audio Recording of this Session

  • Conference Date and Time: 12-Apr-2011 12:03 ~ 1:16 pm EDT
  • Duration of Recording: 1 Hour 12 Minutes
  • Recording File Size: 8.2 MB (in mp3 format)
  • suggestion: its best that you listen to the session while having the Session 5 Slides opened in front of you. You'll be prompted to advance slides by the speaker.
  • Take a look, also, at the rich body of knowledge that this community has built together, over the years, by going through the archives of past events. ... (coming!)
Ongoing discourse
  • For those who have further questions or remarks on this session, you can post them to the "discussion" page associated with this session page here
  • For those who have further questions, remarks or insights to share, on the overall topic of [km-education] discussion list [1] so that everyone in the community can benefit from the discourse.
  • if you are not a member of the KMEF community (meaning to say you have not subscribed to the [km-education] list) yet, we cordially invite you to join us. See: Listserv Sign up


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