KMEF-webinar 2011-03-22

KMEF Webinars - Session-2: Alex and David Bennet - Tue 2011-03-22

  • Session Host: Dr. Denise Bedford (Goodyear Professor of Knowledge Management, College of Communication and Information, Kent State University)
  • Speaker: Dr. Alex Bennet and Dr. David Bennet (Mountain Quest Institute)
  • Presentation Title: "Laying the Groundwork for a KM Professional; Learning, Knowledge and Effective Action"



Knowledge Management Education Forum (KMEF)

  • KMEF Webinar Session-2

The Knowledge Management Education Forum (KMEF) is an on-going, annual dialog hosted by Kent State University and George Washington University. We invite and welcome your participation and collaboration in this endeavor to identify and grow consensus on the knowledge management body of knowledge, competencies, roles and curriculum.

The goal of the KM Education Forum is to create an environment in which this consensus can evolve. It aims to bring together the current and past thought leaders in the field of knowledge management to discuss their work, and to open the dialog where others can contribute. We envision the Forum as an ongoing, annual dialog that will mirror this emerging profession.

This is the second session of a weekly series of free webinars supported by Kent State University, from Tuesday, March 15, through Tuesday, April 26, 2011, featuring invited speaker presentations and moderated discussions.

These webinars will focus on four key questions:

  • Question 1: What strategic roles and responsibilities do Knowledge Professionals play in organizations today – across all sectors of the economy?
  • Question 2: What competencies do Knowledge Professionals need to lead knowledge organizations in the 21st century?
  • Question 3: What are the core and elective elements of a knowledge management curriculum for the 21st century?
  • Question 4: How can we support these competencies in professional training, at the certificate level, at the master’s and PhD. levels?

Please refer to other details on these webinars at: KMEF_Webinars (home page for this webinar series.)


Two thought leaders in the knowledge management domain, Alex and David Bennet, will lead us through an explanation of what makes a knowledge management professional. Based on their deep and long engagement in the field of knowledge management, the Bennets suggest that a knowledge management professional is multifaceted individual -- a thought leader and facilitator of new ways of thinking, is an individual who ensures the flow of information and knowledge, is a capturer, context connector and translator of ideas, is a searcher for and identifier of ROI and performance measures, a strategic and a systems thinker, an application and information technology specialist, a strategist and systems thinker, a context provider, and a change agent and knowledge tapper.

About the Speaker

Alex Bennet, internationally recognized as an expert in knowledge management and an agent for organizational change, served as the Co-Chair of the Federal Knowledge Management Working Group from early 1999 to January 2002. During this time period, beginning in October 1998, she was the Department of the Navy (DON) Deputy Chief Information Officer for Enterprise Integration with the role of Chief Knowledge Officer. She has a Master of Science degree in Management for Organizational Effectiveness and a Master of Arts in Human Development, is a member of the Delta Epsilon Sigma and Golden Key National Honor Societies, and is currently pursuing her Ph.D. in Human and Organizational Systems. Prior to becoming DCIO in fall 1998, Ms. Bennet acted as the DON Acquisition Reform Executive and Standards Improvement Executive. From 1994 to February 1998, she served as Director of Communications, Education and Training for Acquisition Reform on this joint government/industry/academia team, leading Acquisition Reform stand-downs and spearheading such innovative DON initiatives as the Change Through Ex-Change program and the ASN (RDA) Virtual Town Hall Meeting. During this time she personally mentored dozens of young executives. In 1994, through an exchange agreement between DON and the Department of the Treasury, Ms. Bennet spent six months leading strategic planning and development of the IRS Master Plan to educate 120,000 government workers, and designing and implementing internal and external communications for the IRS Director of Corporate Education. Beginning in 1987, Ms. Bennet worked with the Sea Lance Program Office, and then on the staffs of the Program Executive Office for Surface Ship ASW Systems and the Program Executive Office for Undersea Warfare. From 1982 to 1986 she was Public Relations Manager for Yokosuka Naval Base, Japan. She has published over 500 articles worldwide, and is an editor of several books on KM and eGovernment, and an upcoming book on the DON.

David Bennet is a cofounder and member of the Mountain Quest Institute. His experience spans forty years of service in Navy Military, Civil Service and Private Industry. Mr. Bennet was a cofounder and past Chairman of the Board and Chief Knowledge Officer for Dynamic Systems, Inc, a professional services firm in northern Virginia. He and his wife Alex, are now building the Mountain Quest Institute ( an Inn and Research and Retreat Center set in the Monongahela National Forest of West Virginia. Dave frequently speaks at knowledge management conferences and has authored many papers on topics such as knowledge management, organizational learning and the Intelligent Complex Adaptive System. He is the author of a comprehensive guide for the application of Integrated Product Teams that includes a 250 page virtual book and a System Dynamics Flight Simulator.He is a Phi Beta Kappa, Sigma Pi Sigma, and Suma Cum Laude graduate of the University of Texas, holds degrees in Mathematics, Physics, Nuclear Physics and Liberal Arts.

David and Alex are the authors of Organizational Survival in the New World, among many other papers and publications.

Agenda & Proceedings

  • Session Format and Agenda:
    • this will be virtual session over a phone conference setting, augmented by in-session chat and shared computer screen support
  1. The session will start with a brief self-introduction of the attendees (~10 min.) [We will be skipping this if there are more than 20 participants.]
  2. Introduction of the invited speakers - session host: Denise Bedford (~5 min.)
  3. Presentation by our invited speakers - Alex and David Bennet (45~60 min.) - [ slides ]
  4. Q&A and Open discussion (~15 min.) (ref. process above) ... Kindly unmute your phone and identify yourself before speaking.
Transcript of the online chat during the session

See raw transcript here.

For better clarity, the version below is a re-organized and lightly edited chat-transcript.

Participants are welcome to make light edits to their own contributions as they see fit.

-- begin of chat session --

PeterYim: Welcome to the

KMEF Webinars - Session-2: Alex and David Bennet - Tue 2011-03-22

  • Session Host: Dr. Denise Bedford (Goodyear Professor of Knowledge Management, College of Communication and Information, Kent State University)
  • Speaker: Dr. Alex Bennet and Dr. David Bennet
  • Presentation Title: "Laying the Groundwork for a KM Professional; Learning, Knowledge and Effective Action"

Please refer to details on the the session page at:

anonymous morphed into Denise Bedford

anonymous morphed into Annie Green

anonymous morphed into Barbara Fillip

anonymous morphed into Dean Testa - Goodyear Tire

anonymous1 morphed into Alex and David Bennet

anonymous morphed into Jack Merklein

anonymous1 morphed into Guy St. Clair

Michael Sutton: yes

Michael Sutton: no

anonymous morphed into Joy

anonymous1 morphed into Darlene Kerr

PeterYim: may I request participants who are logged in with just your first name to morph into your full (first and last) name, please

PeterYim: this chat-transcript will be part of the proceedings, and we want to properly attribute contributions ... thanks in advance!

Bert morphed into Bert Saul

Joy morphed into Joy McNally

Drew Shipka: The whitepaper from Alex and David Bennet are available now on the about the speaker page:

Denise Bedford: Thank you, Drew. I will let you announce this in the open session, please.

Michael Sutton: How is the author of this definition for information spelled? Tom Stonyay?

Denise Bedford: Michael - I think it is Tom Stonier - Professor of Futurology? We can ask Alex and David during the Q&A part.

Michael Sutton: Denise...[Yes, it's Tom Stonier] no need to ask, I have located him through a search...THX

Ed O`Neal: OODA loop - Observe, Orient, Decide, Act

Drew Shipka: The Alex and David Bennet whitepapers are now also located on the session page under the "Additional Resources" section as well:

PeterYim: the 14 Learning Objectives cited by Alex just now can be found at:

Dean Testa: thank you Alex & David ... and KMEF! Unfortunately must leave now for other commitments

PeterYim: great talk! Thank you for the session!

Guy St. Clair: Thanks very much. Very useful and learned so much. All the best, Guy

Annie Green: Thanks very much for the session

PeterYim: session ended: -- 1:38pm EDT --

-- end of chat session --

Audio Recording of this Session
  • To download the audio recording of the session, click here
    • the playback of the audio files require the proper setup, and an MP3 compatible player on your computer.
  • Conference Date and Time: 22-Mar-2011 12:08 ~ 1:38 pm EDT
  • Duration of Recording: 1 Hour 30 Minutes
  • Recording File Size: 10.2 MB (in mp3 format)
  • suggestion: its best that you listen to the session while having the slides opened in front of you. You'll be prompted to advance slides by the speaker.
  • Take a look, also, at the rich body of knowledge that this community has built together, over the years, by going through the archives of past events. ... (coming!)

Additional Resources

Ongoing discourse
  • For those who have further questions or remarks on this session, you can post them to the "discussion" page associated with this session page.
  • For those who have further questions, remarks or insights to share, on the overall topic of [km-education] discussion list [1] so that everyone in the community can benefit from the discourse.
  • if you are not a member of the KMEF community (meaning to say you have not subscribed to the [km-education] list) yet, we cordially invite you to join us. See: Listserv Sign up



Community space sponsored by The Goodyear Tire & Rubber Company